Reduce & recycle waste from operation as well as encourage customers to dispose e-waste properly

The amount of e-waste from mobile devices is expected to increase significantly on a global scale. However, the awareness of e-waste recycling remains low and most old devices ended up in landfill or kept at home, which can cause serious environmental and health problems due to the toxic chemicals. As one of the major smartphone distributors and mobile operators, we commit to reduce and recycle waste from our operation while encourage customers to dispose such electronic waste properly. This will reduce our exposure to reputational risk while enhancing consumers’ perception toward AIS as a responsible operator. It will also prepare us to keep in line with potential legal requirements related to waste disposal.


With our commitment to a safe and proper e-waste disposal, we have set the following goals

  • Collect 3 million units of obsolete mobile and related electronic waste from consumers for proper recycling by 2022
  • Reduce non-recyclable e-waste from AIS services and operations from 5% of total waste in 2018 to 3% in 2022

To do so, we have set a strategy to tackle e-waste issue from both internal operation and partnership. AIS promote sustainable operation by reducing residue from e-waste after recycling process through internal e-waste disposal, AIS shops, and green supply chain. Also, we continue to engage and build public awareness toward e-waste through partnership from both public and private sectors.


AIS declared a key mission would be improving the environmental quality of life for Thai citizens under the theme “Mission Green 2020”, campaigning for greater awareness of environmental issues and encouraging the public to drop off their E-waste at AIS Shops. The company applied its communication and digital technology capabilities to the project and worked to expand the undertaking to its partners in the private and public sectors, seeking nationwide effort.

Management of E-waste and waste from operations

The total amount of garbage and waste produced by AIS’s business operations in 2019 dropped 34% from 2018. Non-hazardous waste made up 96.89% of the total, mostly comprised of office refuse. Hazardous waste made up 3.11% of the total and included mostly E-waste from network operations.

Management of E-waste

Dispose of E-waste with AIS

Commencing and announcing official targets for its program, AIS volunteered to become a center for the collection of E-waste from users, providing them convenience by allowing for disposal of electronic products at all AIS Shops across the nation. Digital equipment was installed in the collection bins at the shops to track the deposit of E-waste with results displayed at All of the waste was forwarded to disposal facilities that adhere to international standards.

E-waste collected from the project in 3Q19

Pieces Weight (kg.)
Used Mobile Phone 619 67.58
Accessory 380 230.80
Battery 1,320 209.31
Total 2,319 Pieces 507.69 kg.

Our Performance

Unit 2016 2017 2018 2019 2019 target
Total Waste Tons 1,303 1,308 1,223 803 -
By type
Non-hazardous waste Tons 1,215 1,209 728 778 -
Hazardous waste Tons 88 99 495 25 -
By Disposal Method
Landfill Tons 1,081 1,076 665 690 600
Recycle Tons 222 232 558 113 -
% Recycled % of Total Waste 17.0 17.7 45.6 14.1 -
AIS Sustainability Report