Reducing and recycling waste from operations and promoting proper e-waste disposal among Thai people

The fast-changing technology in supporting and facilitating people’s way of life, has brought about the frequent replacement of equipment to keep up with the technology, inevitably adding to the amount of e-waste every year. According to the Community Hazardous Waste Situation Report of 2020 compiled by the Pollution Control Department, Thailand had 428,000 tonnes of e-waste, merely 18% of which was properly disposed of. As a Digital Life Service Provider, AIS is aware of its responsibility to manage the e-waste associated with the Company’s business operations as part of its accountability to society and the environment in reducing and properly disposing of e-waste. In addition, it helps promote an image of a leader in sustainable business operations and boosts customer confidence in the use of AIS products and services. Moreover, it will make the public aware of the social and environmental responsibility in its operation in line with the concept of the circular economy to reduce resource consumption, reuse of materials, and realize health and environmental impacts stemming from improper waste disposal.


AIS is dedicated to the proper management of environmentally hazardous waste resulting from its operations. In addition, AIS promotes proper e-waste disposal to Thai people under the waste management framework, which is comprising four areas as the following.

  1. Green Procurement AIS incorporates its environmental awareness into its procurement policy to create an effective mechanism for resource and energy usage that also reduces waste, pollution, and greenhouse gases.
  2. Operations Waste Management The Write-off committee has the role to manage and write-off electronic waste of network equipment, office electronics, and mobile phones with the goal of minimizing the impact of resource use in AIS operations.
  3. Office Waste Management AIS supports maximum waste separation in AIS offices ahead of waste delivery into the recycling process and promotes awareness among personnel on the importance of waste separation and proper waste disposal, seeking environmentally-friendly changes in behavior.
  4. Promoting Proper E-Waste Disposal to Customers and the Public The “Thais Say No to E-Waste” project provided receptacles for five types of electronic waste so that the waste could be entered into the proper disposal process.
With our commitment to a safe and proper e-waste disposal, we have set the following goals.
  • Collect 360,000 units of obsolete mobile and related electronic waste from customers for proper recycling in 2023.
  • Reduce non-recyclable E-waste from AIS services and operations from 5% of total waste in 2018% to 3% in 2023.
  • To be Thailand’s No. 1 telecommunication service brand that is also trusted for its environmental responsibility in terms of electronic waste management, promoting awareness among the Thai people about proper recycling of E-Waste.


Reducing and recycling waste from operations
  • Operations Waste Management AIS defines e-waste in operations as waste related to network equipment including batteries, generators, base station equipment, cables and others. The Company’s Waste Stewardship Team oversees management of such equipment using a Life Cycle Perspective.

    AIS also required that its e-waste recycling vendors compile operational reports every 30 days so that they can maintain start-to-end point monitoring of e-waste management and confirm proper and environmentally-friendly processing.

  • Office Waste Management Over the past several years, AIS has enhanced its waste separation by clearly delineating different types of waste, improving the ease of delivering waste for recycling. More types of waste receptacles have also been added to better facilitate personnel waste disposal at the source.

    At the same time, AIS Contact Center Development & Training Arena in Nakhon Ratchasima launched a project to install a food waste composter in December 2021. It is expected to reduce 10-15 tons of food waste per year.

Waste separation at the office building
Food waste composter

From operations in 2021, 183 tons of waste was generated, dropped 67% from 2020. Non-hazardous waste made up 36% of the total, mostly comprising office and operations building refuse, and hazardous waste made up 64% of the total, comprising e-waste and other types of hazardous waste from offices.

AIS delivered e-waste into the recycling process, using the Department of Industrial Works’ authorized operators with clear processes and disposal locations. The Company’s non-recyclable residue proportion this year was 0.002%.

Promoting Proper E-Waste Disposal through "Thais Say No to E-waste"

AIS continued “Thais Say No to E-Waste”, focusing on expanding its network throughout the public and private sectors to strengthen implementation and enhance convenience for e-waste disposal. The project also focused on promoting awareness toward health risks of retaining expired e-waste in the home or improper disposal, at the same time, dispensing knowledge on recycling and proper e-waste disposal in the hope of fostering understanding toward the critical environmental issue posed by e-waste. As well, it helps promote an image of a leader in sustainable business operations and boost customer confidence in the use of AIS products and services.

  • Expansion of “Thais Say No to E-waste” Cooperation Network Building a network of participation across the public and private sectors, AIS promoted a sustainable solution to the impact of e-waste on the environment, expanding its e-waste receptacles to over 2,400 locations nationwide to facilitate the proper disposal of e-waste.

AIS joined forces with Thailand Post to launch the "Drop off with the Postman" to facilitate e-waste drop-off free of charge.

AIS in collaboration with Thailand Business Council for Sustainable Development (TBCSD) campaigned to raise public awareness and expand e-waste receptacles at the sites of 20 member organizations to collect e-waste for proper management process.

AIS teamed with Toyota and WMS, a waste management service provider, to collect waste for proper management.

AIS and the Ministry of Natural Resources and Environment joined hands to expand the "Thais Say No to E-waste" project across Thailand to build awareness and promote participatory involvement in taking care of the environment sustainably.

AIS promotes “Thais Say No to E-waste” on International E-Waste Day 2021

AIS released a new VDO on the International E-Waste Day, featuring Panipak Wongpattanakit, nicknamed Tennis, Thailand’s first gold medalist in the women’s taekwondo at the Tokyo Olympics 2020 in Tokyo, Japan. The medal was made of e-waste to inspire the public to realize the importance of e-waste management through recycling as a means to reduce the consumption of scarce natural resources and contribute to environmental sustainability.

  • Special Activities for Promoting "Thais Say No to E-waste" AIS promotes awareness through various activities such as ‘Challenge’ by The Green Paholyothin and other condominiums, AIS E-Waste Drop for Points campaign, and AIS E-Waste Bin and Win to spread awareness among the Thai people and entice them to take part in properly disposing of e-waste, paving the way for environmentally-friendly behavioral changes among the Thai public to sustain a better environment.
Promoting Proper E-Waste Disposal through "Thais Say No to E-waste"


Subjects Unit 2018 2019 2020 2021 Target
Total Waste generated Tons 1,223 803 548 183
• Total waste diverted from disposal Tons 558 113 356 147
• Total waste directed to disposal Tons 665 690 192 36 150
Break down by waste type and disposal method (Totally Offsite)
1. Non-Hazardous Waste Tons 728 778 246 66
1.1 Waste diverted from disposal
• Preparation for reuse Tons 0 0 0 0
• Recycling Tons 88 89 54 28
• Other recovery operations (organic fertilizer) Tons 0 0 0 2
1.2 Waste directed to disposal
• Incineration (without energy recovery) Tons 0 0 0 1
• Landfilling Tons 640 689 192 35
2. Hazardous Waste Tons 495 25 302 117
2.1 Waste diverted from disposal
• Preparation for reuse Tons 0 0 0 0
• Recycling Tons 470 24 302 117
2.2 Waste directed to disposal
• Incineration (without energy recovery) Tons 0 0 0 0
• Landfilling Tons 25 1 0.04 0
• Other recovery operations Tons 0 0 0 0.002
Non-recyclable or Residue of Hazardous Waste % of Total Hazardous Waste 5.0 4.3 0.01 0.002

AIS Sustainability Report

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