Digital technology plays a vital role in people’s daily life, facilitating, expanding opportunities, reducing inequality, and contributing to comprehensive economic and social development. Despite its benefits, the use of digital technology without knowledge and digital skills can make people more vulnerable to sophisticated and subtle online threats. AIS sees the necessity of building cyber-immunity and online skills for Thai people to become responsible digital citizens, which will promote use cases of digital tech that are economically and socially beneficial, while reducing cyber-threats from scammers and inappropriate uses of the Internet.
Performance
2024
Persons
Participants of the AUNJAI CYBER Curriculum
Persons
Users of the Cyberthreat Protective Tools by AIS and our Partners
Persons
Target
2027
3
Million Persons
Million Persons
Digital Citizenship
Management Approach
AIS is committed to protecting Thai people from cyber threats while promoting a safe and responsible online society enjoying cyber immunity with a particular focus on vulnerable groups. There is a 3-pronged strategy under the “Aunjai CYBER” project. Access is available via the following link: Click here
Our Actions
Creating knowledge to encourage digital wisdom
AIS collaborated with Department of Mental Health, Ministry of Public Health and Faculty of Industrial Education and Technology, King Mongkut's University of Technology Thonburi to develop the AUNJAI CYBER curriculum. AUNJAI CYBER provides free online learning courses that improve online communication skills for everyone.
Aunjai Cyber Curriculum (4P4ป)
Aunjai Cyber: Young Creator Challenge 2024
Enhancing digital skills for SLF borrowers in cooperation with the National Cyber Security Agency (NCSA) and the Student Loan Fund (SLF)
Thailand Cyber Wellness Index (TCWI)
AIS has collaborated with King Mongkut’s University of Technology Thonburi and experts in the fields of technology, health, the media, education, and assessment and created the measure of skills in cyberspace “Thailand Cyber Wellness Index (TCWI)” for the second consecutive year, which became the first Thailand Cyber Wellness Index marked with standards, precision, and accuracy for each target group. This aims to provide a new standard in creating digital citizens, and a better society for digital use. Thailand Cyber Wellness Index, which indicates Thai people’s digital skills, is divided into 3 levels, and covers the digital usage behaviors of Thai people according to 7 components. For more details, please click here.
The Study Results of the 2nd Year of the Thailand Cyber Wellness Index (TCWI)
Digital Health Check
AIS launched a personalized Digital Health Check tool that provides an individual evaluation report, measuring digital competency levels and offering tailored recommendations for enhancing digital skills to mitigate cybersecurity risks. This is achieved through the "Aunjai CYBER Syllabus", which delivers customized knowledge and training to strengthen digital capabilities. For more details, please click here.
Cybercrime and Online Threats Protection
Protecting customers from online scammers
AIS has enhanced its efforts to protect customers from cybercrimes and online threats. Our goal is to minimize potential risks or damages and ensure a safer online experience for our customers and the public. This initiative is driven by four key initiatives.
 Detecting Abnormal Device Usage
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AIS has developed a system to detect repeated and distinctive abnormal usage patterns on its telecommunications network. This system analyzes device access and user behavior data to identify potential fraudsters. Then AIS takes immediate action by disconnecting or blocking access to the telecommunications network. |
 Launching Fraud Reporting
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AIS has launched a Spam Report Center to facilitate the report of a suspicious phone number for investigation. To do so, customers are advised to reports suspected scam call free of charge by dialing *1185# within 5 minutes after the call ends. The reported number will be forwarded to the Central Investigation Bureau (CIB) for verification. If the suspicious number is confirmed as scammers, it will be promptly blocked, and the customer will receive a formal response. Additionally, law enforcement agencies will proceed with legal action against the offenders. |
 Verify the identity of the phone number owner
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AIS strictly complies with the provisions of the National Broadcasting and Telecommunications Commission (NBTC) notification by notifying individual customers who hold six or more numbers to verify their identity. This is to prevent the fraudulent use of their numbers. If a customer fails to verify their identity within the specified timeframe, the number will be temporarily suspended. If the identity is still not verified after the notification, the number will be permanently suspended in accordance with the NBTC notification. |
 Monitoring and Detecting abnormalities in the telecommunications network
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AIS developed a system for detecting and monitoring online scams within the telecommunications network by analyzing abnormalities in signal transmission caused by the counterfeit virtual network setup by criminals. These criminals secretly send messages (SMS) or links. In addition, if any abnormality is detected regarding to virtual telecommunications network associated with fraudsters, AIS will notify the Central Investigation Bureau (CIB) to investigate. This collaboration aims to apprehend and take legal action against criminal groups. |
Cyberthreat protection by protective tools
AIS has delivered the AIS Secure Net and AIS Fibre Secure Net, which protect our customers from cybercrimes via network-based security solutions, which more efficiently help AIS to access customer segments at risk of falling victim to cyber threats.
AIS also collaborate with our international partners to provide our customers with alternative applications, which strongly protect our customers.
“Secure Net+ protected by MSIG” is a cyber insurance service that offers comprehensive coverage for damages caused by cyber threats such as viruses, malware, and phishing websites. Secure Net+ operates by blocking potentially harmful websites through the AIS 5G, 4G, and 3G networks, without requiring any app installation.
Creating Awareness of the Danger and Impacts of the Internet and Technology
AIS presents information to provide knowledge and build digital skills so that the Thai public are aware of cybercrimes and can protect themselves against them. We promote responsible use of the internet on social media platforms such as Facebook, YouTube, and TikTok.
Information concerning “Digital Wellness” can be found in the 2024 Sustainability Report.
