Human Resource Management

The company’s human resource management is in alignment with the digital economy and AIS’ new business direction, which has prompted employees to adjust to constantly changing skills. This provides opportunities for employees to adjust and learn new skills. On the other hand, it brings about challenges as new approaches to work may put pressure on employees who need to integrate digital technologies into their work to enhance performance, affecting the work of some groups of employees. AIS is aware of these potential impacts and has therefore put management in place to maintain the balance between efficient human resources management coupled with maintaining employees’ quality of life, for employees to enjoy their work to the best of their abilities.

Management Approach

AIS has established policies and operational guidelines in compliance with labor laws. AIS furthers business sustainability while fostering an organizational culture aligned to its business practices under the concept “FIT FUN FAIR”. Employees are encouraged to develop their skills in response to the digital challenges of the business.

The 6Ss Strategy

Management strategy to enhance organizational efficiency and drive employees to unlock their full potential to increase the Company’s competitiveness through the 6Ss strategy.

Talent Attraction, Retention and Succession Plan

AIS’ principles to attract and retain talents include fair employment, talent management, digital skills hiring, career development, employee retention by providing both monetary and non-monetary incentives, and a succession plan for every position throughout its structure.

Furthermore, AIS has put in place a clear remuneration policy defining appropriate remuneration as stipulated by law and, comparable to companies in the same industry with emphasis on equality. The appraisal criteria are based on the following framework:

Employee Potential Development through Work Culture and Lifelong Learning

AIS has adopted Ed Tech (Education Technology) to allow employees to learn via online and offline by using our learning digital platforms: LearnDi, which serves as a hub featuring a wealth of new knowledge and skills, both soft and hard skills, and Technical Knowledge Management (TKM), which provides technical courses such as Cloud Competing, 5G, and Artificial Intelligence (AI) for employees looking to enhance their core competencies to cater to AIS’ emerging digital businesses and future trends.

To enrich employees’ potential, AIS provides an array of development and training programs with a 70: 20: 10 development proportion as follows:

Employee Engagement

The Company considers employees to be the most valuable resource, comparable to the organization’s source of power. Therefore, recognition and response to employee expectations are what the Company has always given importance to. In 2021, the Company conducted an alternative survey, called the AIS Organization Climate Survey 2021, to collect employees’ opinions and suggestions about the workplace environment during this new normal situation. The survey contains questions that explore employee’s engagement behaviors, along with their binding relationship with the Company under three (3) areas namely:

1. SAY: employees speak positively about the organization

2. STAY: employees have an intense desire to remain working with the organization

3. STRIVE: employees are motivated to exert extra efforts and engage in work to contribute to business success

In 2021, 83% of the employees had responded to this survey and the 2021 Organization Climate Survey. The result revealed that 75% of our employees are engaged, which was higher than Thailand's average (70%), higher than global telecommunication’s average (62%), and higher than global IT’s average (61%). The results of such survey would be used as an input for the Company to improve the working environment and activities to stay consistent with employees’ needs and necessity.

Promoting and Supporting Welfare to Take Care of Employees Holistically

Breastfeeding Room and Amenities

Providing Children’s Facilities

Activities to Promote Employees’ Good Health, Income, and Well-being

Support and Development of Quality for Employees with Disabilities

Our Actions

Jump Bootcamp 2022 – The Innovation and Technology Entrepreneurship Training

AIS promotes continuous innovation through various activities and courses enhancing the knowledge and skills relevant to innovation such as Entrepreneurial Skill, Design Thinking for understanding customers’ needs and Agility, for employees to be Agile and flexible at a time of rapid transformation.

Performance Table

Topic	Unit	2019	2020	2021	2022
Employees
Total employees	Persons	12,701	13,975	12,909	13,141
Other employee diversit
Employees with Disabilities	Persons	112	202	142	149
Employees with Disabilities	%	0.9	1.4	1.1	1.1
Training and Development
Total Training Hours	Hours	613,557	517,165	422,422	374,737
Total Average Training	Hours/Person	49	37	32	29
Resignation (Permanent employee)
Resignation	Persons	793	573	830	1,151
Total turnover rate	%	9.03	6.12	9.15	12.86
Total Voluntary turnover	Persons	758	475	755	1,043
Voluntary turnover rate	%	8.64	5.07	8.32	11.66