By acting responsibly in collaboration with our suppliers, we aim to minimize risks and create stable, long-term business relationships with our partners. It is also an important strategic lever for AIS in safeguarding both its global competitiveness and the supply of materials and services. For this reason, the company applies not just economic standards, but also environmental, social, and corporate governance standards in choosing new suppliers or continuing its relationships with existing ones. These standards are defined in AIS’ Supplier Code of Conduct, which generally forms the basis for our collaboration with suppliers
Management Approach
Stipulating policy for the Suppliers Code of Conduct and strategy for oversight of the procurement process to be competitive, and operational standards for suppliers, with the following management guidelines:
Quality control standards for distribution channel
Establishing Guidelines
Applying the Code of Conduct to all business partners, both existing and new suppliers, collaborating with AIS.
Determining criteria for major distributor selection to be able to adjust to market conditions and competition while also running the business continuously
Establishing guidelines for distributor and dealer operations to ensure quality and service standards under AIS's image.
Annual risk assessment and management through various methods such as workshop and self-assessment questionnaires (SAQ).
Training and Development
Providing fundamental training program and competency upskill plan for all business partners.
Providing annual workshops to all business partners at regional and corporate level.
Performance Monitoring and Evaluation
Evaluating quality of sales and services according to the specified criteria such as customer satisfaction and knowledgeability of sales representatives.
Assessments of income to pay compensation as specified criteria for suitable and fair compensation to customers.
Evaluating dealer satisfaction through annual satisfaction surveys and using the results to continuously improve distribution channel quality of service.
Supplier Engagement in the Sustainable Procurement
AIS promotes sustainability in procurement through collaboration with suppliers. During the previous year, key initiatives included:
Communication and Awareness
Communicated AIS’s sustainability strategy and goals to suppliers, with a focus on increasing awareness of ESG issues, particularly the impact of climate change.
ESG Risk Management
Provided consultation and discussions with partners on ESG risk mitigation and prevention strategies, ensuring appropriate risk management measures aligned with business operations.
Greenhouse Gas Emission Reduction
Provided knowledge to suppliers on activities contributing to greenhouse gas emissions and calculation methods.
Engaged key suppliers in disclosing emissions data resulting from business operations with AIS.
Collaborated with suppliers to identify strategies for GHG reduction, contributing to AIS’s indirect emissions reduction efforts.
