“ AIS is dedicated to reshaping the organization into a “Cognitive Tech-Co”, enhancing its capabilities to fuel the Ecosystem Economy while prioritizing the interests of all stakeholders. ”
In 2023, Thai businesses faced various challenges amid volatility and weak global economic activity. The impact of several economic factors carried over to the near term, including the gradual economic recovery, vulnerability arising from geopolitical conflicts, and persistent inflationary pressures that negatively affect business operation costs and consumer purchasing power. In addition, Thailand has to deal with risks from climate change which have become increasingly frequent and more severe alongside adhering to the international trade law, covenant, and regulations on climate change in support of control and reduction of greenhouse gas emissions. These challenges have inevitably contributed to widening social inequality, especially among the vulnerable, hampering the economic growth and income of the population. This, in turn, has repercussions on business growth.
In parallel, rapidly evolving digital technologies have changed people’s behavior in using the media, fostering exponential growth in digital usage with most people spending more time on online activities. In the same way, businesses leverage digital transformation to enhance efficiency and shape the future of market access via many new means. This, coupled with a rising trend in which consumers and businesses are manifesting increased awareness of environmental issues when making purchases or in the manufacturing process, has contributed favorably to the information technology and communication industries which provide infrastructure and an intermediary platform to facilitate the use of digital technology to achieve economic and environmental sustainability.
AIS realizes the importance of digital technology as an instrumental tool in driving the economy and enabling people to access a diverse range of knowledge. As such, the Company pledges to enhance competitiveness and become a digital life service provider committed to creating mutual and sustainable growth between people and the environment in the digital world. To that end, AIS has defined its business direction to develop “Ecosystem Economy”, comprising the building of robust digital infrastructure to lay the foundations for digital economy development, collaboration with key partners in both government and private sectors across multiple dimensions to create a broad spectrum of digital products and services as well as human capital development and commitment to operating business with concern for sustainable growth. Emphasis is placed on propelling every sector in Thai society to transition to the digital economy equitably while protecting the environment to drive Thailand toward becoming a sustainable nation.
AIS is pushing toward transforming its business into the digital economy, prioritizing environmental considerations and adhering to principles of good corporate governance that emphasize fairness and transparency for all stakeholders. The company’s sustainable development framework, built on three pillars, serves as a roadmap guiding the company’s pursuit of its vision for sustainable business operations. These pillars encompass “Drive the digital economy”, “Promote digital inclusion”, and “Act on climate”. Throughout 2023, AIS had the following key developments:
Drive Digital Economy
AIS is dedicated to enhancing its telecommunications infrastructure, forming the foundation for digital innovations. Over the past year, AIS expanded its 5G network to reach nearly 90% of Thai population. The company has collaborated with partners on initiatives such as the AIS 5G Paragon platform, facilitating businesses in the adoption of digital processes. Continuous investments have been made to fortify cyber security and safeguard customers’ personal data. Comprehensive risk assessments of AIS’ cyber security procedures and those of third-party entities connected to the company’s data have been conducted to ensure compliance with international standards for the proper protection of customers’ data and the company’s sensitive information. Emphasizing the significance of human capital as a key driver for stability and innovation, AIS has prioritized equipping its workforce with the necessary skills and knowledge in digital technology. This strategic focus aims to support business expansion, enhance competitive advantages for sustainable growth, and cultivate a workforce that exemplifies quality digital citizenship in the digital economy.
Promote Digital Inclusion
AIS firmly believes that building a comprehensive telecommunication infrastructure covering all populated areas will unlock opportunities for leveraging digital technology, a crucial tool for reducing inequalities in accessing essential services. In the previous year, AIS actively pursued its “Mission to drive digital society”, leveraging the LearnDi and ReadDi online learning platforms to provide educational opportunities for lifelong learning and the development of the Thai population. Despite the manifold benefits that come with the increased adoption of digital technology, there are also associated risks. In response, AIS has committed itself to fostering knowledge and digital skills through the Aunjai Cyber curriculum, comprising lessons and online tests that reached over 322,000 users. In 2023, AIS introduced the Thailand Cyber Wellness Index (TCWI), as a metric for assessing cyberspace skills, advocating for responsible and improved digital usage.
Act on Climate
Realizing the increasingly severe repercussions of climate change, AIS has set forth strategies that encompass AIS’ business operations and its business value chain. Last year, the Company employed technology and devised plans for efficient energy and water consumption. An assessment of indirect greenhouse gas emissions scope 3 was initiated to raise awareness among business units and use the results to formulate strategies to achieve the targets. In 2023, AIS undertook the installation of solar panels at another 8,835 locations, resulting in a reduction of 16,376 tonnes of carbon dioxide equivalent. For waste management, AIS resolved to manage e-waste properly to achieve the target of zero e-waste to landfill and raise public awareness about proper e-waste management through the “Thais Say No to E-waste” program. The efforts spanned from setting criteria for environmentally friendly procurement to the disposal and recycling of e-waste to minimize environmental impact.
AIS is dedicated to reshaping the organization into a “Cognitive Tech-Co”, enhancing its capabilities to fuel the Ecosystem Economy while prioritizing the interests of all stakeholders. This commitment extends to creating economic, social, and environmental value, guided by principles of good governance. The aim is to set a notable example within the telecommunication industry, actively fostering the development of all sectors for collective and sustainable growth.
Mr. Kan Trakulhoon
Chairman of the Board of Directors