AIS announced more intense measures to deal with the COVID-19 virus outbreak. Preparing employees and technology to confirm customer service continuity

Ms. Waralee Jirachaisri, Head of Corporate Communication Section of AIS, said, "Due to the situation of the COVID-19 virus becoming more serious, therefore, aside from the initial response measures that AIS has practiced in the past, which focused on the importance of the health and safety of customers who use the service, employees, distributors, and partners by working with all groups to reduce the risk of the outbreak to the public. Recently, we have added more intense measures to guarantee customer service and business continuity, including:

• Join partners such as foodpanda and LINEMAN to grant special privileges to serve customers if they need to be detained for symptoms of condition control or need to work in an offsite location.
• Bring digital platforms to support customers and partners to support business continuity e.g. job interview via a video conference, including Remote Access system if it is necessary to offsite work or Work From Home.
• Prepare to split the employee's team, which will be replaced for working to each other on time according to the situation.
• Prepare for replacement workplaces in case of shifting workplaces being required for temporary.

Besides, there is a regular practice of coping with the situation, being ready to manage steadily and make sure that does not affect the customer service.

Essential measures that have continued adopted for both employees and partners include:

• Prohibit international traveling, including business and personal purposes. If the staff has previously visited a high-risk country, they must work at home and monitor their symptoms for 14 days. After that, staff must show a medical document as an evidence before getting back to work.
• Suspend business meetings with outside corporations, including all traveling partners from abroad, using Conference Call instead and preparing a screening process for partners working with AIS team.
• For employees in customer service function and AIS Fibre installers, must wear a mask at all times. There are also illness tests twice a day, and supplement alcohol services, hand sanitizer gels to assist customers, including wearing gloves for employees working at the airport.
• Spraying of germs in the main operation area according to the schedule, including at the office buildings by washing, cleaning, sanitizing the risk point all the time along with setting up alcohol hand sanitizer stations in the area such as customer service points, doorknobs, elevators, and parts that are commonly concerned.
• Approve flexible working hours to reduce the risk from rush hour commute.
• Perform a body temperature check before entering the buildings. Anyone with a higher temperature than 37.5 Degrees Celsius will not be allowed to enter the area.
• Suspend meetings or any activities both inside and outside the office building of the company with more than 30 participants, which will use LIVE Broadcast technology to replace alternatively.

AIS supports our employees, dealers, AIS Fibre installers by offering a free COVID-19 life insurance and provides an instruction to prevent the COVID-19 virus by medical experts as well.