Rapid technological advancement has driven the increasing use of digital devices and services in everyday life—from smartphones and tablets to smart home devices and Internet of Things (IoT) equipment—which are frequently replaced and upgraded. As a result, both the volume and diversity of electronic equipment in use continue to grow. As a provider of Thailand’s digital infrastructure, AIS recognizes the importance of protecting the environment alongside technological development. The Company therefore places strong emphasis on systematic electronic waste management and the development of an integrated e-waste management ecosystem, encompassing collection, appropriate handling and disposal, as well as segregation, reuse, and recycling. These efforts promote efficient resource utilization, mitigate environmental impacts, and contribute to the creation of a sustainable society.
Management Approach
Sourcing and selecting high-quality, long-lasting equipment and products
Improving operational processes to reduce waste generation by enhancing repair, refurbishment, and reuse practices
Focusing on disposal processes that enable maximum waste separation and reuse while reducing landfill dependency
AIS defines its waste management framework across five areas as follows:
1. Green Procurement
AIS has established a Green Procurement Policy that emphasizes environmental, social, and governance (ESG) principles, with the objective of promoting efficient resource utilization and minimizing environmental impacts. Key initiatives include:
- Avoiding single-use disposable products and encouraging the use of reusable or durable materials.
- Selecting energy-efficient equipment and technologies with lower environmental impacts.
- Supporting products and services that promote efficient water use and prevent the release of hazardous substances.
2. Operational Process Improvement to Reduce Waste
AIS systematically manages equipment by assessing decommissioned assets or equipment that no longer supports new technologies for potential reuse, repair, or refurbishment as replacement equipment. Assets that cannot be repaired are subject to a transparent and efficient write-off process under the oversight of relevant committees.
3. Operational Electronic Waste Management
AIS has established a dedicated committee to oversee the write-off of network equipment and end-of-life assets. Equipment reaching the end of its useful life is thoroughly inspected to assess its potential for reuse, refurbishment, and recycling prior to disposal. The Company selects waste management service providers that are legally authorized and compliant with environmental requirements, with a strong emphasis on recycling and the avoidance of electronic waste landfill. In addition, independent third-party audits are conducted to assess waste disposal contractors and ensure that electronic waste management processes comply with established standards.
4. Office Building Waste Management
AIS promotes waste segregation within office buildings to increase recycling rates and reduce improper disposal. Employees are provided with guidance on proper waste separation to encourage environmentally responsible behavior. AIS also collaborates with partners to recover and utilize segregated waste, supporting the circular economy and raising awareness of efficient resource use among employees and the wider community.
5. Promoting Awareness and Proper E-Waste Disposal
AIS implements the “Thais Say No to E-waste” initiative to promote proper electronic waste management and expand public access to e-waste collection points through multi-sector partnerships. Under the initiative, four categories of e-waste are accepted: mobile phones and tablets, computer components, small electronic devices, and mobile phone and tablet accessories. All collected e-waste is transferred to authorized treatment facilities for appropriate recycling.
In addition, the initiative focuses on raising public awareness and promoting proper disposal practices through collaboration with stakeholders across all sectors, including government agencies, private sector partners, educational institutions, and the media. These efforts aim to broaden public engagement and encourage responsible e-waste management nationwide.
2025 Performance
- “Thais Say No to E-waste” initiative expanded collaboration with a network of more than 250 partner organizations and over 3,065 e-waste drop-off points nationwide. The program collected more than 241,184 e-waste items, all of which were managed through zero-landfill disposal processes.
- AIS collaborated with PTT Global Chemical (PTTGC) to continue the “Green University: Dispose, Turn, and Make a World to Remember – Level 3” project, establishing plastic and electronic waste collection points across universities nationwide to promote recycling and circular economy practices. The initiative collected more than 1.6 million items.
- AIS implemented the “Turn E-Waste into Internet for Kids” initiative, encouraging the public to dispose of electronic waste by converting each donated item into 1 GB of internet access for remote schools. Through the initiative, a total of 7,200 GB of internet connectivity was generated from e-waste contributions.
- The “Film Your E-Waste Drop & Fly to Japan for Free” campaign, implemented in collaboration with Central Group and Japan Airlines, encouraged the public to submit short video clips demonstrating proper electronic waste disposal practices. The campaign expanded e-waste collection points to more than 42 locations across Central department stores nationwide and offered selected participants the opportunity to visit Japan to learn from a fully integrated recycling process. The initiative aims to promote effective recycling practices, reduce environmental impacts, and contribute to an improved quality of life for Thai society.
Performance Table
| Topic | Unit | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Total Waste generated | Tons | 1,277 | 2,927 | 1,687 | 2,666 |
|
Total waste diverted from disposal
|
Tons | 1,094 | 2,570 | 1,134 | 1,644 |
|
Total waste directed to disposal
|
Tons | 183 | 357 | 553 | 1,022 |
Information concerning the “Waste Management“can be found in the 2025 Sustainability Report.
