“As a leader in intelligent networks and technology, AIS continues to enhance digital networks, services, and solutions in collaboration with its partners, aiming to improve quality of life, strengthen business capabilities, and support carbon emission reduction, advancing toward a sustainable digital society.”
In 2025, the world entered an intensified period of transition, driven by more severe and prolonged climate impacts, expanding geopolitical tensions affecting technology and digital security, and a global economy still facing high volatility due to uneven recovery across regions. At the same time, the widespread adoption of artificial intelligence (AI) presents new opportunities but also introduces risks related to personal data protection, cyber threats, and digital skills gaps—challenges that require integrated solutions, particularly for populations with limited access to technology.
Thailand has felt the effects of these global challenges in multiple areas, including rising living costs and household debt, increasingly frequent and severe natural disasters such as flash floods and PM2.5 pollution, as well as the emergence of more sophisticated online scams fueled by misuse of technology, which have caused widespread disruption. Digital inequality across many regions remains a key constraint that must be addressed to ensure long-term development of the digital economy.
Amid this rapidly changing context, the telecommunications sector continues to serve as critical infrastructure, underpinning economic growth, security, and quality of life. Technologies such as 5G, fiber-optic networks, cloud computing, and AI-native networks are being deployed more intensively to enhance efficiency, reduce costs, and build stable, secure connectivity that can mitigate emerging risks and support climate-resilient infrastructure. In response, AIS has established a comprehensive operational framework focusing on three key areas: driving digital solutions for the economy, expanding digital access for society, and committing to environmental stewardship.
Over the past year, AIS has witnessed significant developments in each of the following three pillars:
Drive Digital Economy
AIS is committed to expanding a robust and nationwide telecommunications network, which serves as a foundation for developing advanced digital products and services. The Company has set a target to generate 7% of its core service revenue from new digital products and services by 2027. Over the past year, AIS continued to enhance network capabilities to support new digital offerings, including AIS Cloud for enterprise customers, IoT Connectivity for IoT solutions, 5G Private Networks for industrial clients, AIS Analytic X for advanced data analytics, and AIS Play as an entertainment platform, achieving 4.8% of total revenue from these initiatives.
The growing role of digital technologies has also increased exposure to cybersecurity and personal data risks. AIS remains committed to international standards for cybersecurity and data privacy. In the past year, the Company strictly adhered to legal and global standards, continuously monitoring partners to ensure alignment with AIS policies and standards. Simultaneously, AIS implemented data governance and AI management policies to strengthen the management of data and provide clear guidelines for the responsible development and use of systems, applications, and AI in line with ethical principles and technological standards.
Employees remain critical to driving our business and the digital economy. AIS has set a target for more than 90% of employees to acquire effective digital skills by 2025. Over the past year, the Company has delivered continuous training across all levels to enhance capabilities in areas such as AI, Cloud, Data Analytics, Design Thinking, 5G, and Python programming, as well as developing young talent through the Digital Talent program. As a result, AIS has achieved this target, with 91% of employees now equipped with digital skills and able to apply them effectively in their work.
Promote Digital Inclusion
AIS believes that building and expanding a nationwide telecommunications network that reaches all populated areas can increase equitable access to digital technology and improve the quality of life for all Thais. The Company has set a target to enhance the economic, social, and living conditions of 5 million people. Over the past year, AIS implemented a series of initiatives aligned with this goal, including “Green Energy Green Network for THAIs,” “AIS Academy for Thais,” “Educators & Tutors Thailand,” “LearnDi for Thais Platform,” “Digital Library,” and “Free Broadband Internet for Education.” These efforts have benefited and engaged 3.64 million people to date.
In addition, AIS prioritizes the safe and responsible use of digital technology by the Thai population. The Company has set a target to strengthen digital citizenship for 3 million people through digital solutions and tools by 2027. Over the past year, AIS continued to enhance cybersecurity awareness among the public through the “Aunjai Cyber” program, reaching 1.49 million people participants to date. AIS has also taken proactive measures to protect customers and the public from online scams. These measures include monitoring unusual activity on the telecommunications network, strengthening customer identity verification for mobile number ownership, controlling the use of corporate SMS account, blocking cross-border signal linked to fraudulent activities, and providing the “1185” hotline for reporting suspected scams.
Act on Climate
The Company is committed to reducing carbon emissions across its value chain, targeting a 25% reduction in greenhouse gas (GHG) emissions intensity—calculated as combined direct (Scope 1) and indirect (Scope 2) GHG emissions per unit of data usage—compared to the 2024 baseline. In the past year, the Company’s Scope 1 and 2 emissions totaled 820,916 metric tons of CO2 equivalent, with emissions intensity decreasing by 12% relative to the baseline. To achieve this, AIS has integrated GHG reduction measures into its business operations, including the installation of 13,482 renewable energy systems, network energy optimization through AI-powered solutions, and the replacement of legacy network equipment with energy-efficient technologies. These initiatives contributed to a total reduction of 53,688 metric tons of CO2 equivalent. As a result of these efforts, the Company gained access to sustainable financing to support environmentally and socially responsible business operations, and received recognition through the Best Sustainability Bond and Best Green Loan – Telecom awards at the The Asset Triple A Sustainable Finance Awards 2025.
Another key environmental issue arising from increased technology use is electronic waste management. The Company has set a continuous target to manage electronic waste responsibly, without landfilling. In the past year, external auditors verified that the Company’s electronic waste management by third-party contractors complied with the target. This ensured that there were no residual or non-recyclable electronic wastes, and no electronic waste was sent to landfill.
In a world of increasing uncertainty and rapidly interconnected technological change, AIS recognizes that its role extends beyond providing telecommunications services—it is a reliable digital infrastructure upon which the nation depends. The Company pursues a strategy of responsible growth, making strategic investments in networks, technology, and human capital to continuously enhance organizational competitiveness, strengthen Thailand’s digital economy, empower business sectors, and build societal resilience against emerging risks.
As a large publicly listed company playing a significant role in the national economy and capital markets, AIS is committed to driving the transition to a digital and low-carbon economy based on long-term strategies. By integrating business objectives with sustainability across all dimensions, the Company views sustainability not merely as risk management, but as the foundation of trust, long-term growth, and AIS’s enduring commitment to shareholders, customers, partners, society, and the nation.
Mr. Kan Trakulhoon
Chairman of the Board of Directors
Mr. Pratthana Leelapanang
Chief Executive Officer